Fiction vs. Friction: The Lie of the Job Description

When we hire for the ideal, we force our people to manage the reality-and the reality always wins.

The Slurry and the Spreadsheet

Mark’s knuckles are white, straining against the splintered wood of a heavy-duty broom handle as he shoves it into the dark, gurgling maw of a floor drain. The smell is a pungent mixture of industrial coolant and something organic that has been dying for at least 17 days. According to the PDF sitting on his pristine glass desk upstairs-a document he printed 47 hours ago-his title is Senior Process Optimization Engineer. His primary responsibility, written in a clean, sans-serif font that suggests a world of pure logic, is to ‘implement data-driven strategic workflow enhancements to maximize throughput.’ Right now, the only throughput Mark is concerned with is the grey, viscous slurry currently threatening to flood the secondary containment zone. He pushes the broom handle again. It gives. A sickening pop echoes through the bay, and the sludge retreats with a satisfied, wet gulp.

THE GREAT ORGANIZATIONAL SILENCE

We hire for the job we wish we had, to attract the people we think we want, only to throw them into the trenches of the job that actually exists. It’s a collective hallucination we all agree to maintain until the first time a pump fails at 3:07 AM on a Sunday.

He stands up, wiping a fleck of unidentifiable grit from his safety glasses. This wasn’t in the brochure. When the recruiters called, they spoke of lean manufacturing and digital twins. They didn’t mention that the maintenance crew would be short-staffed by 7 people or that the facility’s plumbing was last updated in 1967.

Negotiation with Decay

I’ve been caught talking to myself lately, mostly while staring at spreadsheets that don’t account for the fact that human beings are fundamentally unpredictable. It’s a strange habit, a verbal tic that emerges when the gap between ‘the plan’ and ‘the reality’ becomes too wide to bridge with silent thought. You start narrating your own frustrations just to prove to yourself that you haven’t lost your mind.

My friend Hiroshi L., a vintage sign restorer who spends his days breathing in the dust of 57-year-old neon tubes, does the same thing. I watched him last week as he painstakingly scraped lead paint off a sign from a defunct motel. He was whispering to the metal, apologizing to the rusted bolts as he sheared them off. Hiroshi understands that the job isn’t ‘restoration’; the job is a negotiation with decay.

– Observation of a Fellow Survivor

The job description might say ‘artist’ or ‘technician,’ but his reality is 87% cleaning up other people’s neglect. There is a specific kind of violence done to the psyche when you are forced to live in this gap. You are measured against the fiction, but you are paid to manage the friction. Management wants to hear about the ‘strategic pillars’ you’ve erected, but they don’t want to hear about the 37 minutes you spent convincing a grumpy operator named Dave not to kick the centrifuge because his wife is leaving him. And yet, if Dave kicks that centrifuge, the strategic pillars crumble.

The Unwritten Metrics

Pillars

Measured Deliverables

VS

37 Minutes

Convincing Dave

The real work is the invisible maintenance of the human and mechanical systems that the job description considers too ‘low-level’ to mention. It’s the institutional knowledge of knowing which specific valve needs to be turned 27 degrees to the left to stop the vibration that everyone else ignores.

The Price of Poetic Descriptions

We see this across every industry. A software developer is hired to ‘architect scalable cloud solutions’ but spends 77% of their time fixing legacy code written by a guy who left the company in 2007 and didn’t leave any documentation. A marketing director is hired to ‘reimagine the brand identity’ but spends their afternoons formatting PowerPoint slides for a VP who doesn’t know how to resize an image. The higher the salary, the more poetic the job description becomes, and the more jarring the reality of the daily grind feels.

Transparency Demanded, Story Required

fill=”none”

stroke=”#16a085″

stroke-width=”4″

stroke-linecap=”round”

style=”filter: brightness(1.1);”/>

7 Errors

I remember a time I tried to automate a reporting system for a client who insisted they wanted ‘total transparency.’ I spent 107 hours building a dashboard that would show real-time performance metrics. When I presented it, the room went silent. They didn’t want transparency; they wanted a story that looked like transparency but hid the 7 major errors they made every week. I had followed the job description to the letter, and in doing so, I had failed at the actual job, which was to make the leadership look competent while they navigated their own internal chaos. I realized then that I had been an idiot. I was looking for the truth in a document designed to be a marketing brochure for a career.

The Refreshing Honesty of Grit

This is where we find the real value of companies that don’t pretend the world is a cleanroom. In the world of industrial hardware, for instance, you can buy a pump that looks great in a catalog, or you can buy one that actually handles the grit and the unexpected solids that characterize real-world operation. When the theoretical meets the literal, you need equipment designed for the latter. If you’re dealing with the reality of fluids that aren’t just water-fluids that are corrosive, thick, or unpredictable-you end up looking for solutions from

Ovell

because they acknowledge that the environment isn’t a lab. They build for the clogged drain and the overworked engineer, not just the ‘optimized workflow’ on the paper. It’s a refreshing bit of honesty in a world of corporate obfuscation.

TRUTH

[The sludge doesn’t read the manual.]

– A foundational law of applied reality.

Why do we keep writing these fictions? It’s a defense mechanism. If we admitted that the job of a manager was mostly ‘adult babysitting’ and ‘navigating bureaucratic traps,’ we wouldn’t be able to sleep at night. We need the lie to feel like we are part of something grander. We need the ‘Strategic Vision’ to distract us from the fact that the roof leaks every time it rains. But there is a hidden power in embracing the fiction for what it is. Once you realize the job description is a fairy tale, you stop waiting for the dragon to be slain by a magic sword. You pick up the broom handle and you get to work.

Dignity in the Unwritten Tasks

There’s a certain dignity in the unwritten tasks. There is a mastery in knowing how to navigate the 7 layers of approval required to get a $77 part replaced. It’s a form of craftsmanship that no AI can replicate because AI assumes the rules are being followed. In the real world, the rules are just suggestions, and the real job is knowing when to ignore them.

The Physical Manifestation of the Gap

🗄️

Digital Inventory

System Tracked: Present

🔧

Rusted Wrench

Found under pallets

Physical Manifestation

Belonged in a hand

I eventually found the wrench under a pile of discarded shipping pallets. It was rusted, bent, and beautiful. It was the physical manifestation of the gap. It didn’t belong in a system; it belonged in a hand.

Hire for Resilience, Not Synergy

If we want to fix the burnout crisis, we have to start by burning the job descriptions. Not the roles, but the language we use to describe them. We need to hire for resilience and improvisation rather than ‘alignment’ and ‘synergy.’ We need to tell the new engineer that, yes, you will optimize the workflow, but some days, you will also be the guy with the broom handle. And that’s okay.

Modern Workplace Shift

Learning Through Friction

85% Achieved

85%

Adherence to Fiction

15% Remaining

15%

Success in the modern workplace isn’t about meeting the requirements of the fiction. It’s about becoming the person who can survive the friction. It’s about acknowledging that we are all just restorers of a sort, trying to keep a messy, beautiful, broken world running for one more day.

The Stage is Falling Apart

I wonder if the HR person who wrote Mark’s job description has ever even seen the facility. They are the authors of the fiction, but we are the actors in the reality. And while the author gets the credit for the story, it’s the actor who has to deal with the fact that the stage is falling apart. As long as there is sludge, there will be a need for people who aren’t afraid of the broom handle.

147

Unwritten Tasks Kept Hidden

This article explores the dissonance between formalized professional roles and the reality of operational work. The most critical work is rarely the most visible.

Categories:

Comments are closed