Operational LogicHow to Maintain Logic Without the HandbookWhen the manual becomes a history of mistakes rather than a map for the future.There are four distinct ways to misinterpret a client’s brand guidelines when you are staring at a bowl of lukewarm soup. I once cost a […]
Professional Development & StrategyHow to Leverage HVAC Certifications Without Selling to the Wrong PersonThe blue and white thread on your sleeve isn’t a sales pitch-it’s a high-speed bridge to your peers.The Invisible Patch in the GarageYou stand in a garage in a suburb of Kansas City. […]
Systems & ConstructionSolidificationA meditation on the “boring” details that happen after the exciting part of the handoff is over.The nozzle of the garden hose was set to “mist,” but I was fairly certain I was drowning the very thing I was supposed to be saving. It […]